Welcome to the MiniGate support page. We are committed to providing you with a secure, efficient, and easy-to-use visitor management experience. 欢迎来到 MiniGate 技术支持页面。我们致力于为您提供安全、高效、易用的访客管理体验。

Frequently Asked Questions (FAQ) / 常见问题解答

1. Where is my visitor data stored? / 我的访客数据存储在哪里？

EN: All data (including visitor profiles, access logs, and photos) is securely stored locally on your device using an SQLite database. We do not upload your data to any cloud servers. ZH: 所有数据（包括访客档案、通行记录和照片）均通过 SQLite 数据库安全地存储在您的设备本地。我们不会将您的任何数据上传到云端服务器。

2. How do I backup my data? / 如何备份我的数据？

EN: Go to Settings -> Backup DB to export a full SQLite database file. You can save it to your phone's files or share it to a secure location. ZH: 请前往 管理 (Settings) -> 备份 DB 导出完整的 SQLite 数据库文件。您可以将其保存到手机文件中或分享到安全的位置。

3. How do I export records to Excel? / 如何将记录导出为 Excel？

EN: Go to Settings -> Export CSV. The app will generate a .csv file with all access logs, which can be opened natively in Microsoft Excel or Google Sheets. ZH: 请前往 管理 (Settings) -> 导出 CSV。应用将生成包含所有通行记录的 .csv 文件，可直接使用 Microsoft Excel 或 Google Sheets 打开。

4. What should I do if the camera doesn't work? / 如果相机无法使用怎么办？

EN: MiniGate requires camera access to capture visitor and vehicle photos. Please go to your device's Settings -> MiniGate and ensure the Camera permission is toggled ON. ZH: MiniGate 需要相机权限来拍摄访客和车辆照片。请前往您设备的 设置 -> MiniGate，确保已开启“相机”权限。

Contact Us / 联系我们

If you need further assistance, encounter bugs, or have feature requests, please contact the developer directly: 如果您需要进一步的帮助、遇到任何问题或有新功能建议，请直接联系开发者：

We typically respond within 24-48 hours.我们通常会在 24-48 小时内回复您。